Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At InnovationInsightZone, we recognize that plans may change, and we aim to maintain transparent and just refund practices. This document explains when refunds for yacht charter services are applicable.

Please examine this policy thoroughly prior to booking. By reserving a charter with InnovationInsightZone, you are consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete refund excluding processing charges

Processing Duration: 5-7 working days

Processing Expense: €50 for credit card operations

Requirements: Cancellation needs to be requested in a written format via email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the total charter expense

Processing Duration: 7-10 working days

Processing Expense: €25 reduction from the refund

Requirements: A valid justification is needed; administrative costs incurred

Less than 24 Hours Before Charter

No Refund

Qualified for: Refunds are not available

Exception: Emergency conditions might be considered

Alternative: A charter voucher could be provided at the company's discretion

Requirements: Proof is necessary for emergency cases

Weather-Related Cancellations

Our Weather Guarantee

Security is our highest concern. Should our certified captain decide that weather conditions are unsafe for sailing, we offer several flexible options:

  • Full Refund: A complete refund if rescheduling is not feasible
  • Reschedule: Shift your booking to another open date at no cost
  • Charter Credit: Obtain a voucher good for one year from the original sail date

Weather Assessment Process

Our weather evaluation involves:

  • Analyses of wind speed and trajectory
  • Examination of wave stature and ocean conditions
  • Forecast of visibility and precipitation
  • Advisories and cautions from the Coast Guard
  • Safety assessment by our professional captain

Decision Timeline: Decisions on weather-related cancellations are made at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We recognize medical emergencies can arise unexpectedly. The following scenarios may be eligible for additional consideration:

  • Sudden health incidents or injuries that necessitate hospitalization
  • Passing away of a close relative
  • Militaristic deployment or exigent recall
  • Summon for jury duty or a court subpoena
  • Calamities impacting travel arrangements

Documentation Needs

For processing demands regarding medical emergencies, please supply:

  • Hospital paperwork or a medical certificate
  • Death certification if relevant
  • Formal military directives
  • Legal summons or jury duty notices
  • Travel warnings or emergency notices

Processing: Refunds related to emergencies are handled within 3-5 working days upon receiving appropriate proof.

Operational Cancellations

Mechanical Issues

If the yacht allocated to you faces mechanical issues that are irresolvable:

  • Replacement Vessel: We will try to find a similar substitute
  • Full Refund: Offered if a suitable replacement is not found
  • Partial Refund: Provided if the substitution vessel varies in price
  • Compensation: Additional recompense might be offered for the inconvenience

Crew Availability Issues

On the uncommon occasion that a certified crew is not available:

  • When feasible, a substitute crew will be organized
  • Complete refund if the charter is unable to proceed
  • Opportunity to reschedule without extra charges

Refund Processing

Reimbursement Method

Refunds will be credited using the initial payment method provided during reservation:

  • Credit/Debit Cards: 5-7 business days
  • Wire Transfers: 7-10 business days
  • Cash or Check: 3-5 business days

Transaction Charges

Credit Card Transactions

€50 levy for cancellations executed over 72 hours ahead of schedule

Bank Transfer Transactions

€25 charge for all reimbursements made via bank transfer

International Transactions

Supplementary charges could be applicable for transactions occurring outside domestic borders

Charter Credits

Occasions for Credits

Charter credits may be granted in place of refunds under certain situations:

  • Late cancellation occurrences (under 24 hours notice)
  • Cancellations related to weather
  • Requests for voluntary rescheduling
  • Disruptions in operations

Credit Specifications

  • Validity: 12 months from the issuance date
  • Transferability: Credits cannot be allocated to other individuals
  • Value: Equal to the full charter price (processing charges are omitted)
  • Application: Usable on any upcoming available charters
  • Expiration: No extensions post the 12-month duration

Partial Service Refunds

Interruptions During Service

If your charter experience is disrupted or curtailed due to our operable factors:

  • Proportional refund contingent on the unutilized duration
  • Credit equivalent to a future charter of similar value
  • Gratis services or enhancements

Disturbances Caused by Guests

Should a charter be prematurely concluded due to actions of guests or breaches of safety codes:

  • No compensation for the time not used
  • Full settlement is still mandatory
  • Potential additional costs may be incurred

Conflict Resolution

In the event of a disagreement over a refund determination, you may:

  • Put in a request for review by our supervisory team
  • Present extra evidence or documentation
  • Look for a resolution via consumer protection organizations
  • Engage in legal channels as stipulated by prevailing law

Procedure for Refund Requests

Step 1: Get in Touch

Lodge your refund plea through:

Step 2: Supply Details

Ensure your request includes the following information:

  • Verification of booking
  • Scheduled charter timeline
  • Justification for the withdrawal
  • Auxiliary documentation (if needed)
  • Desired method of refund

Step 3: Examination and Action

Our team will acknowledge your claim within a day, appraise it against our policy, revert with a decision within two days, and execute sanctioned refunds as per the specified windows.

Key Points

  • Requisitions for refunds must be written
  • Reimbursements are released in € no matter what the currency of the initial payment was
  • Taking out travel insurance is highly advised
  • This document is amendable with a 30-day notification
  • Refunds are subject to relevant taxes and legal regulations

Contact Information

For inquiries or to proceed with a refund petition:

Refunds Department
InnovationInsightZone Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 99999999
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 3, 2025

This refund policy has been crafted to be straightforward and comprehensible. We urge you to familiarize yourself with these guidelines prior to making a reservation and get in touch if you have any inquiries.